21st Century Town Hall Meetings

It will surprise a grand total of no one to learn that a lot of the Capitol Hill workforce is made up of millennials – broadly defined as those born between 1982 and 2003. But what is the best way to manage these staffers? And how can managers on the Hill hire the right millennials to best serve their office needs?

Unfortunately due to an evacuation at the Rayburn House Office Building on 5/11/17, we have cancelled our event for the morning of Friday May 12th. 

We're glad no one was hurt and that the building is back open! For any more information please feel free to contact us at 202-546-0100. We will send out more information about a reschedule of the training when we know more. 

Program Overview

Are congressional offices genuinely meeting constituents' demands for great service? Do all of staff members – not just the star performers – provide excellent service as a matter of routine? Has the office inculcated an office culture that supports superlative constituent service? This webinar will train managers on the steps to create a customer service mentality in their offices and deliver high quality services to constituents.

Participants will learn how to:

• identify the various "customers" a congressional office serves (constituents, colleagues, leadership offices, Member etc.);
• foster an office culture that supports superlative constituent service; and
• create and conduct a customer service survey with constituents.

This program is conducted by the Congressional Management Foundation through a competitive bid contract with the Chief Administrative Officer of the U.S. House of Representatives.

Course Schedule

"Customer Service" webinars are held periodically throughout the year.  Dates, times, and locations are subject to change. Please visit our Events Calendar for current programs.

Registration is required and space is limited. To register for or view upcoming programs, please visit https://registerme.house.gov (internal link only), and click on "Webinars." Instructions for connecting to the webinar will be emailed after registration.